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D
Denika
July 20, 2023
Question

Inventory Transfer not completed

  • July 20, 2023
  • 1 reply
  • 0 views

I noticed some inventory items say we have qty in the inventory list, but when looking you cannot find them anywheres. Not listed in any bin locations.

 

I traced the problematic items to an old inventory transer. On the quickreport of an item, only one part of the inventory transfer is complete (usually when a transfer is done, it shows as two lines). Some items on this old inventory transfer worked fine. How do I fix these problematic items? It's showing we have stock we don't have.

 

QB Enterprise 23.0 with advanced inventory.

1 reply

A
Amanda-B
July 20, 2023

Hey there Denika,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to guide you back on track. You can reach them by clicking on this link.

 

If you have any other questions, feel free to reach back out to us.

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