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Copperthoughts
December 1, 2022
Question

Invoice format in QBO

  • December 1, 2022
  • 1 reply
  • 0 views

For each invoice style template I have tried to use (from those available within QBO), I have this problem whenever the TOTAL DUE and $ amount are contained within a colored box.  On every one of them, the box extends lower on the left side under TOTAL DUE than it does on the right side surrounding the $ amount.  I can't change it because QBO does not allow that level of customization.  I should mention that while in custom forms, this does not display this way.  But as soon as you preview it as a PDF, the problem appears.  I have done it every which way and see no answers readily available.  Can this be fixed?  It drives me a little crazy because it looks like a mistake, or sloppy invoice formatting, which I don't like sending out to clients.  Does anyone know how to get around this?  (See picture below)

 

 

1 reply

T
Trish_T
December 1, 2022

Hi Copperthoughts,

 

Welcome to Community!  In QuickBooks Online, having customized forms to reflect your business is essential, so you can send them to your customers with confidence.  I'd be glad to assist!

 

 As you've mentioned, you've taken the opportunity to try other templates and have experienced the same result.  In this situation, I suggest contacting us outside of Community so we can work with you in real time.  This will enable us to gather additional information and escalate the issue to our Development Team for further investigation.  In addition, you can import a custom form style for your invoices.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Please don't hesitate to reach back out if you have other questions.  We're always happy to help!
 

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