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C
chair4
April 4, 2025
Question

Invoice import (.csv) keeps getting unknown error message re: can't add items. Tried manually adding them exactly to match import data - also doesn't work. Please help?

  • April 4, 2025
  • 2 replies
  • 0 views

My .csv invoice import isn’t working. I keep getting an “unknown error” that I’m “Unable to add Item(s)…” in the ITEMS (Product/Service) category, so the whole invoice import doesn’t work. I’ve tried both options: 1. Making sure I have ITEMS (Product/Service) already added as they appear exactly in the .csv import, and 2. Trying to keep those ITEMS inactive and adding new ones from the .csv import. Both result in error messages.

2 replies

J
Jovelyn_M1
April 4, 2025

Your efforts to resolve the issue with importing invoices to QuickBooks are appreciated, chair4. Here are some troubleshooting steps to help you successfully import your invoices.

 

There must be an overwhelming volume of browser data, which slows down the system's performance. To address this, let's open your account using a private browser to isolate the issue.

 

Please follow these keyboard shortcut keys to proceed:

 

  • Safari: Command + Option + P
  • Google Chrome and Microsoft Edge: CTRL + Shift + N
  • Mozilla Firefox or Internet Explorer: Shift + CTRL + P

 

If you can successfully import your invoices while using private windows, this indicates there is an issue with your regular browser. To resolve this, let's start by clearing the cache and cookies of your browser.

 

However, if the problem continues, you can use a different supported browser to troubleshoot further.

 

If the issue persists even after performing some browser troubleshooting, we highly recommend contacting our Customer Care Team.

 

By doing so, they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. They'll then provide a resolution to help you import invoices to your company file.

 

Furthermore, I'm providing this resource to help you maintain accurate financial records in QuickBooks for future reference: Record invoice payments in QuickBooks Online.

 

Stay in touch if you have additional questions or concerns about uploading your invoices, just leave a post or start a new thread in this forum. We appreciate your trust in us and are committed to providing tailored support to meet your needs.

C
Chrea
April 5, 2025

@chair4 

Try opening your QBO account on any private/incognito browser.

R
rji2
April 16, 2025

I have the same issue and tried with private/incognito mode logged in, and it did not work.

C
ChristineJoieR
April 16, 2025

I appreciate you for following the troubleshooting steps provided by my colleague, Rji2. To assist you further, I recommend contacting our phone representative to resolve this import invoices issue in QuickBooks Online.

 

Our QBO Technical support team can offer more in-depth guidance and pinpoint the root cause of why you're still unable to import invoices via CSV.

 

Here's how to connect with them:

 

  1. Inside QuickBooks Online, navigate to the Help menu.
  2. Select the Search option and type "Import Invoices via CSV".
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose e away to connect with us.

 

You can refer to our customer service hours for Plus, Essentials, and Simple Start, which are from 6 AM to 6 PM PT on Weekdays and Saturdays from 6 AM to 3 PM PT. Advanced support is available any time, any day.

 

Once everything is in order, I'll share this page for additional guidance on importing invoices using the CSV format: Import multiple invoices at once in QuickBooks Online.

 

After that, you can refer to this article if you're ready to tie up your customer payments to your invoices: Record invoice payments in QuickBooks Online.

 

Feel free to reply below or create a new thread in this forum if you have further questions or concerns about managing invoices or other QuickBooks functions. I'm still here to offer support and make sure each post gets a swift response.

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