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VE6EDS
May 24, 2022
Question

INVOICE PRINT failing to add up

  • May 24, 2022
  • 1 reply
  • 0 views

Hello,

Just wondering if ONLINE anyone has the same issues is that my customers have reported that the invoices do not add up.    I do have proof.   What happens is that you make a invoice,  and it does add up prior to printing.  when you print somethings are missing and then it does not add up  it is out by the supplies some how.  automated system closed without contacting me with a answer,    Can anyone help.   case for reference is 1580830079   

1 reply

J
JamesM4
May 24, 2022

Hello VE6EDS,

 

Welcome to the Community. It's vital you're able to use the program without running into issues. Don't worry, I've got your back. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 

 

To get started, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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