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MTIFormX
June 30, 2020
Question

Invoices won't print

  • June 30, 2020
  • 1 reply
  • 0 views

I have QB Premier Plus Contractor Edition 2020.  Suddenly I can no longer email nor print to my HP printer, to my Adobe PDF or any other print feature, when a few days ago I could.  Yet I am able to print to Adobe PDF say to print my employees payroll summary without an issue.  The problem with printing now seems to be only with anything to do with my customer center and printing anything related to them like credit memo's or statements.  Please help.  When I hit print it just freezes the entire program and I have to reboot the entire program. I've spent hours on this.  I've removed the entire program and reinstalled it.  I also removed and re-installed Adobe PDF.    The error message I get on Notepad is this, if this helps when I go do to an Adobe PDF of the invoice:

 

%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%

Stack:
/definecolorrendering


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

 

Anything else, it just freezes up and I have to reboot the program. 

1 reply

AddieC
AddieC
June 30, 2020

Hi MTIFormX, 

 

Printing invoices is a vital component to your business bookkeeping. QuickBooks helps make this process simple, and it's important that you're able to print from all areas of your account in order to stay organized. I'd be happy to point you in the right direction to get this resolved. 

 

Great job with your initial troubleshooting steps. Uninstalling QuickBooks and Adobe are great ideas, and it's great that you've gotten ahead of things. 

 

If you can’t print, email, or save as a PDF from QuickBooks Desktop, there's a few tools you can use to help. You'll want to run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub. Here's more information about what that is, as well as a comprehensive guide for your reference: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

As explained in the article, the QuickBooks Tool Hub helps fix common errors. 


Here's an excerpt from the article to pay close attention to: 

 

Things to consider

  • To test print issues, print to your printer (instead of your XPS Document Writer). Check if you can print successfully outside QuickBooks.
  • If you can't print to your XPS printer (or actual printer) outside of QuickBooks, you'll need to contact your IT professional or Microsoft for help. Microsoft XPS Writer (or your printer drivers) isn't an Intuit product.

I hope this helps you resolve things so you can print successfully. If you're still in need of assistance after reviewing the article, please reach out to our tech support team so an agent can investigate this further for you.


Cheers. 

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