Skip to main content
August 27, 2020
Question

IPhone app is not syncing data Keeps piping up with error QueryProcessingError Uninstalled app and reinstalled did not fix the issue, nor did updating & rebooting iPhone

  • August 27, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

PatriciaT
August 28, 2020

Hi dlahey,

 

Thanks for reaching out! It's great you're using QuickBooks Online mobile app to run your business on the go. I know how important it is to have all your data up-to-date in your account. I'll be happy to assist you with this.

 

Good job on going through some of the recommended troubleshooting steps when it comes to issues with the app. There are a couple more steps you can take to make sure your app is running the program properly. Check them out here: Troubleshooting Quick-Start Guide for the QuickBooks Online app

 

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

I hope this helps! Have a great day.