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C
curt-corrietech-
December 6, 2022
Question

iPhone app says This transaction contains details that need to be edited on the web

  • December 6, 2022
  • 1 reply
  • 0 views

Hi everyone, my latest batch of invoices is showing an error when I open them to look at on the iPhone or iPad app. Normally I would get a screen that shows all the details such as Sent, Viewed, Paid, and Deposited. This last patch of invoices shows text instead that just says “This transaction contains details that need to be edited on the web.” 


Any ideas? I’ve posted screenshots below of the differences. 

 

1 reply

T
Trish_T
December 6, 2022

Hi curt-corrietech-,

 

Thanks for reaching out here.  The QuickBooks Online mobile app does have some product limitations.  To ensure your invoices are accurate, I suggest logging into your QuickBooks account from a web browser.  This will provide you with a better view of the information that requires your attention.  

 

If you require additional assistance, please don't hesitate to contact us.  It would be our pleasure to work with you in real time and ensure you're able to accomplish your QuickBooks goals as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out if other questions come to mind.  We'd love to help!
 

C
curt-corrietech-Author
December 6, 2022

Thanks, it's all OK on the web, but I'm trying to find out WHY my last set of invoices will not show up on the app.

J
JamesM4
December 6, 2022

I hear you on this. Reaching out to our support team is the best way to get to the bottom of this issue. In the meantime, feel free to ask other questions, I'm here to help. 

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