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February 18, 2024
Question

Is anyone else receiving this error when trying to send out employee T4 Slips?We’re facing some issues on our end. Please try again later.Any suggestions to resolve?

  • February 18, 2024
  • 1 reply
  • 0 views
Trying to help bookkeeper get these out, we've had this error for some time it seems. Not sure what to do but dreading having to send them manually as we have a large number of employees.

1 reply

February 20, 2024

Hello, userkalebpenner.

 

I appreciate you reaching out to the community for support. I would be happy to guide you in the right direction.

 

I recommend trying a few troubleshooting steps to see if that resolves the issue, as sometimes browsing data can build up and prevent the software from doing what it's supposed to do.
supposed to do. Here are some steps you can try:

 

1. Clear your cache and cookies.
2. Switch to another browser.
3. Try in a private browser (Incognito)

 

If the issue persists, I encourage you to contact the support team outside of the community so they can work directly with you to see why this may be happening. You can reach them using one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.