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February 1, 2022
Question

Is anyone getting a screen that is perpetually "loading" when they try to click on a list to open something?

  • February 1, 2022
  • 1 reply
  • 0 views
This has been happening for about a week

1 reply

February 1, 2022

Hi bigjoe192,

 

Thanks for reaching out to us in the Community. Your time is precious and it's important you're able to use the program with ease. QuickBooks is designed to help you save time and I'd like to help make sure you experience this.

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.