Question

Is it possible to open a back up file from a 2019 QB Pro into 2023 QB Premier using the same password they used in 2019? It keeps rejecting the password

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Previous bookkeeper used the old program QB Desktop 2019 Pro. I have taken over and am trying to open her Back up copy (not Portable Company file) using her password. QB 2023 Premier says wrong password. Before I start the long journey in QB Support, I thought I would ask here!

Thanks!

QuickBooks Desktop

4

4Gal

Do your client has QB Desktop 2019 to restore the file?

Ask your client to make sure the password with their old accountant.

Last resort, you can purchase a 3rd party service to reset the Admin password.

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