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A
AdaHG
November 27, 2019
Question

Issue in file tax

  • November 27, 2019
  • 1 reply
  • 0 views

I am currently filing tax return, however, when i click on the View Summary under Prepare Return from the Tax Tab, the Big Note 504 Gateway Timeout  shows. I tried many times, i could not view our summary of the tax return.

Could you please let me know why?

 

Thanks,

Ada

1 reply

J
JamesM
November 27, 2019

Hi there,

 

It's important you're able to file your tax return without running into issues. Rest assured, I'll get to the bottom of this so you can get back to doing what you enjoy.

 

The 504 Gateway Timeout error is an HTTP status code means that one server did not receive a timely response from another server that it was accessing while attempting to load the web page. This usually occurs when one of the two servers is down or not working properly.

 

To fix this error, you need to clear cache on the QuickBooks app. Here’s how:

  1.     Go to Help at the top corner of the screen.
  2.     Choose Reset App Data.  

If you're using a browser to access QBO, I recommend clearing cache and cookies. Doing this helps by fixing most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies.

 

After following the steps above, proceed with logging into your account and let me know what happens. If you're still having issues. I recommend contacting our support team using this link here. Our support team will be glad to look into the issue much further.

 

Let me know if you have other questions. I'll be on standby. :) 

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