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yycplumbing-SM
Jan 27, 2025 6:35 PM UTC
Question

Issue with Credit Card Payment Link in QBO

Dear QBO Support,

I’ve encountered an issue with credit card payments in QBO:

  • My clients could previously pay via credit card, and I received payments without issues for over a month.
  • Recently, I saw an ad in QBO for INTERAC e-Transfers (1% fee), and since then, the credit card payment link in invoice emails has disappeared.
  • I only want to offer credit card payments at the 2.9% fee, not e-Transfers.

Today, I found my banking details for online card payments were deleted, so I re-entered them. While I’ve reactivated credit card payments, the payment link still isn’t appearing in invoice emails.

Can you advise on what needs to be updated in QBO to fix this? Or is this only resolvable over the phone?

Thanks for your help!
Sally

1 reply

JamesM4
Jan 27, 2025 7:30 PM UTC

Hi there,

 

Welcome to the Community. It's vital you get the help you need. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be here.

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