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Jww54
March 4, 2024
Question

Issues with the "Close" Button when entering serial numbers in a Sales Order.

  • March 4, 2024
  • 1 reply
  • 0 views

We are using the current version of QB Enterprise - Mfg and having issues with the "Close" Button when entering serial numbers in a Sales Order. The program crashes (most times/sometimes not) and we have to start over on the Sales Order. However the "Save and Close" button, but it's a real pain to have to go back in and enter the next Serial Number, especially if you have   or more Serial Numbers to enter.

 

Have tried closing the program and restarting it, but with no ascertainable effect.

1 reply

J
Jww54Author
March 4, 2024

Apologies > had some grammer errors in my post! In the body of the post is should have said the Save and Close button works fine. The problem is just with the save button.

J
JamesM4
March 5, 2024

Hello Jwww54,

 

Thanks for joining the Community. It's important you get the help you need so you can continue to manage your business with peace of mind. I'll be happy to share more info so you're on the right path with achieving your QuickBooks goals.

 

Based on the details you've shared above, I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 

 Feel free to keep me posted on how you make out. I'll be one message away.

J
Jww54Author
March 8, 2024

Thank you for the assistance. In the end when we came in the next morning, this was not an issue any more, even without having done anything. The IT guy had mentioned something about network issues. 

 

However, we will keep this in mind if further issues present themselves.

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