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blacksmurf
October 7, 2021
Question

linked credit cards

  • October 7, 2021
  • 1 reply
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i currently have 2 credit cards linked to my QuickBooks online,  my problem is one of them shows balances in a negative value and one shows in a positive value.  this conflict is messing up my  books.  when i apply a payment to the one it just keeps increasing the value instead of subtracting.  is there any way to remove work around this issue,  my real issue when i run a yearly report its showing one of the cards as huge asset, like i have this large some of money sitting there

1 reply

T
Trish_T
October 8, 2021

Hi blacksmurf,

 

Thanks for reaching out to Community.  Having your credit card accounts linked with QuickBooks Online is a great way to track and reconcile your transactions in a timely fashion.  Based on the information you've provided, I'd recommend reviewing how the accounts are setup.  I'd be happy to assist!

 

Let's have a look by following these steps:

 

1. Click on the Gear in the top right of your dashboard

2. Select Chart of Accounts

3. Scroll down the list to locate one of the credit card accounts that's affected and in the Action column, click on the drop-down arrow and click Edit

4. Review the Account Type and ensure it's set to Credit Card.  The detail type will default accordingly

5. If changes have been made, be sure to hit Save and Close

 

If the issue persists, I suggest taking a look at the account history and confirm the transactions are hitting the right account.  If they're not, you can move the transactions to the correct account with a Journal Entry.  Your accountant would be the best to reach out to for this, to ensure a smooth transition.  If you don't have an Accountant, we can help you find one by clicking here.

 

If you have any additional questions or concerns, please fee free to reach back out.  We're always glad to help!

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