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T
Tom1948
June 3, 2022
Question

Local backup - deletes company files from wrong folder

  • June 3, 2022
  • 1 reply
  • 0 views

Quickbooks desktop prompts me to decide whether to delete backup files in excess of a designated number but it does not delete them from the device/folder I am saving them to.  It deletes them from another folder I no longer back up to.

1 reply

A
Amanda-B
June 4, 2022

Hey there Tom1948,

 

 Thanks for reaching out to us here. QuickBooks Desktop is a great tool to have, it helps keep your books balanced. It's important that the right backup files are deleted properly in order for you to maintain clean books. I can point you in the right direction for the best assistance possible.

 

I recommend you reach out to the support team outside of the community. They'll be able to access your account in a secure setting as well as view you screen to see what may be causing the wrong backup files to be deleted. You can reach them using one of the methods in this link.

 

If you have any other questions, Feel free to reach out here.

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