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Lisa Abby
September 6, 2022
Question

Making a sub account active requires the parent account to be active but the parent account is unknown.

  • September 6, 2022
  • 1 reply
  • 0 views

How can I view a parent account of a sub account without editing the sub account?  Because the sub account is inactive, the edit function is not available.  The account will not activate because the parent account is not active.

1 reply

J
JamesM4
September 6, 2022

Hello Lisa, 

 

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need with this in a timely manner. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and have a visual reference of what you're seeing on your end. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

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