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Feb 16, 2022 6:30 PM UTC
Question

Manual mileage tracking does not tally km. It always says 0 km

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1 reply

Feb 16, 2022 10:05 PM UTC

Hi alek2200-hotmail,

 

Welcome to Community!  Tracking mileage in QuickBooks Online is a fantastic feature to track your trips from your device.  I'll he happy to assist!

 

To ensure your trips are being accurately calculated, make sure that auto-tracking is turned on in the app, by following the steps here.  Also keep in mind that if you're connected to a Wi-Fi hotspot, it may also cause issues while recording your trip.  For your reference, here's how to automatically track mileage in QuickBooks Online.

 

If you have any other questions or concerns, please don't hesitate to contact us.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out with other questions.  We'd love to help!