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July 24, 2023
Question

Manually enter milage.When ever I track a trip, the app closes and never records the whole trip. How do I manually enter the milage?

  • July 24, 2023
  • 1 reply
  • 0 views
App closing.

Trip not recorded

Manually enter milage.

1 reply

July 24, 2023

Hi there, 

 

Thanks for connecting with us here. QuickBooks is designed to be an easy-to-use program. It's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

According to what you've shared, I highly recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. Otherwise, here's how to enter the mileage manually: 

 

  1. Sign in to QuickBooks Online in a web browser.
  2. Go to Apps and select Mileage.
  3. Select Add trip.
  4. Add the trip date, starting and ending locations, distance, and the purpose.
  5. Select the vehicle you used.
  6. Select Save.

In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away