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promesse-tenirpr
May 2, 2023
Question

Many issues

  • May 2, 2023
  • 1 reply
  • 0 views

Hi! 

 

I have many issues on the tablel today and I will put them in bulk. 

 

  1. I have a customer that sends monthly payments.  her payments are consolidated in the operation report but there is nothing in her customer files.  She has been doing that for years, for some reasons, it's gone since +/- november
  2. I have amounts that prevents me from balancing my main bank account because, for some odd reason, an amount of a past and closed year sends me to the negative.  No reconciliation is possible.  It's not the first time, it happens often
  3. When wbonline connects with my PayPal account, it gets the coma confused.  For exemple, if I have 600$ in PayPal, it shows 60000$ in my books. 

 

I will stick to those right now, but I am wondering if their as been a upgrade or something that causes this?  

 

Thanks

1 reply

J
JamesM4
May 2, 2023

Hi there,

 

Thanks for messaging us here. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

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