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LifeAtTheLake
May 18, 2022
Question

Matching transaction with customer overpayment

  • May 18, 2022
  • 1 reply
  • 0 views
Good morning Guys, Please allow me to re-hash a question that I have seen asked a few times now but I'm hoping to confirm if I can handle this scenario in this fashion. I have a customer that was invoiced $72, they paid (via e-transfer) $74..giving them a $2 credit. This transaction has downloaded into QBO from the Bank and generally I would just match to existing invoice but the system obviously wants me to 'resolve' the difference. If I click on 'Resolve', an 'Add a Resolving Transaction' section opens. Can I use this, add the customer, class, etc. and choose 'accounts receivable' as the category? Thank you, and again, I apologize for bringing up a topic that has been asked before.

1 reply

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Trish_T
May 18, 2022

Hi LifeAtTheLake,

 

Welcome to Community!  QuickBooks Online has the features you need to complete your daily tasks with confidence.  I'll be happy to provide more information so you're on the right track with your work!

 

Based on the information you've provided, you can resolve the difference between the invoice and the payment received when matching your transactions.  However, it's best to reach out to your accountant if you're not certain about which information to include.  If you don't have an accountant, we can help you locate a ProAdvisor in your local area. In addition, you can also use the credit toward an invoice, refund it to your customer or enter it as a tip as outlined in this guide.

 

If you have any other questions, please don't hesitate to reach back out.  We'd be glad to help!

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