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juliea9
December 11, 2023
Question

"Maximum number of uses'

  • December 11, 2023
  • 1 reply
  • 0 views

I want to install QB on my new laptop so I can work from home. I am getting an error "you have reached the maximum number of unregistered uses. You must register". I click on "register" and it brings me to the login page to register. 

It gives me my license information etc and then I close it out and try to open QB again and I get the same error code. I installed/used QB on my old lapttop before it died with no issues. 

How can I get rid of this error code and install QB on my laptop?

1 reply

J
JamesM4
December 11, 2023

Hi julliea9,

 

Welcome to the Community. It's vital you get the help you need so you can continue to manage your business with peace of mind. I'll be happy to share more info so you're on the right path with achieving your QuickBooks goals.

 

Based on the details you've shared above, I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. After doing this, I recommend syncing your license data using the steps below: 

 

  1. In QuickBooks, go to the Help menu.
  2. Select Manage My License then Sync License Data Online.

 

 Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else. 

J
juliea9Author
December 12, 2023

I seem to have gotten rid of the "maximum uses" error code, but every time I click on "open an existing company file" it says activate QB desktop now. I click begin activation, sign in, then the product registration card pops up with all license information. I close that, click open existing company file and it starts all over again telling me I have to register. 

T
Trish_T
December 12, 2023

Hi juliea9,

 

Thanks for getting back to us here.  I recommend contacting our QuickBooks Desktop specialists for assistance with registering your product, so you can get back to business as soon as possible!  You will find the contact information here.

 

If you have any other questions, please don't hesitate to reach out.  We would be glad to help!

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