Question

Memorized Reports are completely broken after last QB Desktop update

Forum|Forum|1 year ago
February 26, 2025
4 replies
0 views

Ever since the last QB Desktop (Premier Accountant Edition, on Windows 11) update, almost all of my Memorized Reports across all of my company files are messed up: They are excluding columns that should be included and including columns that I've never used. As far as I can tell, my Report Filters are still set correctly - however I can't tell for sure without double-checking every line, so functionally these reports are unusable and have to be remade entirely from scratch.

For example, my T4A Detail report is now:

- INCLUDING the following fields in error (I don't want these): Filed Date; Billing Status, Tax Line, Name Phone #, Name Fax #, Name E-Mail*.

- EXCLUDING the following fields in error (they used to be included): Box 048 Amount, Account, Amount Paid, Sales Tax Paid, Name Street1, Name Street 2, Name City, Name Province, Name Postal Code

- showing two weird narrow empty columns with no header title that I can't get rid of??

*Name E-Mail is not actually visible when viewing the report, but it *is* technically selected in the Customize Report --> Columns selection window.

This seems to be affecting every Profit & Loss Detail-type or General Ledger-type report I have memorized. I see this is affecting the US Edition of QB Desktop as well.

I have already tried:

- restarting Quickbooks

- restarting my computer

- verifying an affected company file

- "rebuilding data" in an affected company file

- reporting the bug via Feedback within QBD

I don't imagine customer support in this forum will be able to do much until IT releases a fix, as this is clearly a widespread issue related to a recent update, and not any sort of user error or localized data corruption, but wanted to post this so that others can upvote it as I couldn't find existing posts about it on the Canadian side of the this forum.

A

Alex M

Hi there mauramer,

Thanks for reaching out about your reports. QuickBooks Desktop is a great tool able to assist in keeping track of your sales and expenses so you know the profitability of your company. I can point you in the right direction for assistance with this.

For help with these reports showing up incorrectly after an update, I recommend reaching out to the support team outside of the Community. They'll be able to view the error with you to provide steps to get it resolved, as well as collect the necessary information to notify our engineers of the issue. You can reach them using the methods outlined in the QuickBooks Desktop support policies.

If you have any other questions, feel free to reach out here.

B

Barzula

I am experiencing the exact same thing and when I try recreating, although I am selecting certain columns, they still don't appear on the report. I had to revert back to the previous version and hopefully QB will release a fix.

J

JanbonN

We appreciate your proactive approach in utilizing the older patch of QuickBooks Desktop (QBDT), Barzula. I'm here to provide a resolution to fix your memorized report.

Since you're using an older version, please update your QBDT to the latest R12_31 version. You can check the version you're using by opening your QBDT company file and pressing the F2 key on your keyboard.

Then, access your memorized reports again. If the issue persists, it would be best to contact our support team for them to take a closer look about your product and find the cause of the issue.

To connect with a live support representative, please follow these steps:

Navigate to Help and select QuickBooks Desktop Help/Contact Us.
Click the Contact Us button.
Enter a brief description of your issue in the field and click Continue.
Follow the on-screen instructions to proceed.

Additionally, you can export your reports to Excel to get a copy of your reports:

Go to Reports and select Report Center.
Open any report.
Click the Excel dropdown to choose how you want to export the report.

We appreciate your patience and understanding as we work through this issue together, Barzula. Should you have any other concerns or questions about QBDT, please know that we are here to support you in every way possible.

J

JeffKFT

Same issues here across 3 different company files. The Bank Feeds seem a lot more flaky too! Get your stuff together Intuit! Test before you release. Do you have any idea of the 100's of man hours you cost your customers?

W

wcci1

This is not a new update problem.
This started for me EARLY February. After troubleshooting my file was sent for a week to the Data Specialist team on Feb14 in which we couldn't use the file or re-enter any transactions. This didn't fix the problem and they were not aware of the problem yet. I was using Enterprise 22 or 23 as I don't like to upgrade till the bugs are out also. After 2.5 months of hours on the phone with QB and spending $$ on my IT to go through hoops to troubleshoot and do the recommendations per QB I was told as a last resort upgrade to the 2024 and run all the updates till I get to R13-58. Paid for this to be done on our Server and the whole network of PC's. Updated further till we are at R13-65. still no fix.
Hours on the phone troubleshooting again, and am told this is a known issue again and have to wait for the updated fix....No timeline etc. It is interfering with my 3rd party Apps that because QB Web Connector isn't working we were trying to do a workaround by exporting the data into Excel to import into the Third Party App. But, that doesn't work because the reports are missing data! I have only a small amount of patience left knowing the learning curve and headache of transferring accounting systems for our business. NO INFORMATION, NO TIMELINES, NO ACCURATE REPORTING. TELL ME WHAT I'M WAITING FOR PLEASE.
Any advise from the QB Users out there would be helpful...Lets keep communicating.

G

GypsumFloors

Has anyone ever experience making a change and your memorized report doesn't reflect the change but retains the old information? Logically this doesn't make sense how this can happen but it is. I have been dealing with Intuit support and have sent my data to them but I'm not holding my breath. The only thing I haven't done is recreating the report from scratch, I've renamed it with no luck.

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