Migration from QB Desktop to QB Online

Were you migrating data from QBD CA version to QBO CA version, or else?

https://quickbooks.grsm.io/Canada

Hi Rhonda33,

Thank you for reaching out in the QuickBooks Community with your question. It's great to see new members. I want to get you the right support. To do this, a few things need to be checked.

It sounds like you may have more than one account created and that your data has been migrated into the wrong account. When you sign in, if it shows another company, attempt signing into the other account and checking to see if your data is there. If you're signed in to your QuickBooks Online account, you can click the Gear Icon and click on Switch Company. 

Double-check the account numbers by pulling up the keyboard shortcuts "ctrl+alt+?" or "ctrl+option+?" if you're using a Mac. The Company ID will be at the top of the box. Confirm your email; you should have received the confirmation to the same email that you used to sign in. Verify the desktop file used is the correct one. 

Try clearing your cache and cookies. Once you've checked all of this and have confirmed that it was none of these issues, the migration may have failed. On occasion, something will happen during migration that causes it to fail.

If your migration has failed, try following the steps in this article to complete the migration: Migrating from QuickBooks Desktop to QuickBooks Online.

If you continue to have, issues reach out to the support team; Intuit QuickBooks Desktop software support policies.

I'll be here if you need further assistance. Take care.