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M
mejegroup
April 25, 2023
Question

Mileage on iOS app is out by 1 day

  • April 25, 2023
  • 1 reply
  • 0 views
I enter mileage using a browser on desktop and it shows up in the iOS app 1 day behind. For example, I enter mileage for Monday April 17, 2023 using the browser online and it shows up in the iOS app as Sunday April 16, 2023. My desktop and iOS device have the same Date & Time settings.

1 reply

T
Trish_T
April 25, 2023

Hi randal-meje-com,

 

I appreciate you reaching out here.  Welcome!  It's important that your mileage is tracking automatically, and remains aligned with your QuickBooks Online account data.   I'd be glad to help!

 

Based on the information you've provided, I recommend refreshing the app to ensure it's up to date.  If you experience the same outcome, uninstall and then reinstall the app.  In addition, here's a helpful guide for your reference, to assist with mileage tracking issues.  Should you continue to have the same result, please contact us so we can look into the situation in more depth from our end.


Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please feel free to reach back out.  We're always happy to assist!
 

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