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April 14, 2023
Question

Mileage Tracker missing from QB Online app?

  • April 14, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

April 14, 2023

Hey there craig-royal,

 

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Making sure you're able to access your features without running into any issues is important. I would be happy to provide some information.

 

There may be a few reasons as to why your QuickBooks App isn't working correctly, I suggest trying these few steps:

  • Make sure you are connected to the internet
  • Restart you Phone or Tablet
  • Clear cache and cookies in the Apple or Play store
  • You can also try uninstalling the application and reinstalling it.

If you're still unable to access mileage tracking, I recommend reaching out to support team outside of the Community. They will be able to work directly with you. They also have the appropriate tools to create a ticket to get the issue resolved if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.