Mileage tracking is not accurate quite often, and also misses trips. How to make it more accurate and reliable?

Hi there, @tc-property-conc. I'm here to help you fix the issue you had with inaccurate or missing tips while tracking mileage in QuickBooks Online (QBO).

Usually, missing trips are affected by the following:

• Unconsciously turned off the Auto-mileage tracking.
• The activity log on your phone has been cleared, which results in closing all the applications you have opened.

To isolate the issue, make sure that:

• The internet connection is enabled on the mobile device.
• The location services or GPS are enabled.
• Auto-mileage tracking is enabled on the mobile application.
• You're logged in to the correct QuickBooks account while tracking the trips.
• The mobile app is updated to its latest release.

While some of your mileage transactions are missing, you may add them manually following these steps:

1. Sign in to QuickBooks in a web browser.
2. Go to the Mileage or Trips menu​.
3. Tap on Add Trip, then select Create Trip.
4. Add the trip date, starting and ending locations, distance, and purpose.
5. Select the vehicle you used.
6. Hit Save.

For more tips about tracking business miles automatically, you can open this article: Automatically track mileage in QuickBooks Online.

Additionally, you can learn more about what to do if you have problems tracking your work trips on your Apple or Android device from here: Fix mileage tracking issues in the QuickBooks Online mobile app.

If you have any other follow-up questions about your mileage entries, please let me know by adding a comment below. I'm more than happy to help. Have a good one!