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H
H Numberz
May 2, 2023
Question

Missing Blocks on ROE

  • May 2, 2023
  • 1 reply
  • 0 views

These blocks have missing or invalid infor.  You won't be able to download the ROE BLK file until its resolved.

Block 11

 

When terminating and employee in the Employee / Change Status screen, you are only allowed to input the Termination date.  Not the last day worked.  And the official ROE needs both.

Example.  Joe does not show up for work for a week.  His last day paid was April 15.  He finally shows up April 21 after missing a full week of work and he is fired.  His termination date is April 21.  But Box 11 requires his last day paid, being April 15.  There is no field in the employee screen to input this so submitting with CRA ROE BLK file will be incorrect.  

 

1 reply

A
Amanda-B
May 2, 2023

Hey there H Numberz,

 

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Being able to create a Record of employment without running into any issues is important. I would be happy to provide some information.

 

In order to correctly create a Record of employment, you'll need to ensure the date is correct. The date should be the last day worked (last day the employee received insurable earnings.) and not the last pay date. You also need to change the status to Terminated in order for the box to appear where you enter the last day worked. If you require further assistance, I recommend reaching out to the Support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen and guide you back to your QuickBooks goals. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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