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BLSteer
May 20, 2020
Question

Missing Pay Bill Button

  • May 20, 2020
  • 1 reply
  • 0 views

When I am in the Enter Bills screen, the pay bill button is there on hte Main icon bar and then after entering a credit it disappears. I have to close QBooks and re-open to get it back. It's there for a bit and then disappears again. Can't see anywhere to re-activate it in the bill entry screen.

1 reply

L
LauraAB
May 20, 2020

Hello BLSteer,

 

Thanks for reaching out about this and giving me some details about what you're trying to do in QuickBooks Desktop with recording your bills and credits. I want to make sure you have the information you need with how these features work so that you can more seamlessly manage your books.

 

From what you describe, it sounds to me like you're hoping to enter a Bill and Credit transaction at the same time and that you're toggling between the two options when you go into the Enter Bills window. The reason you're seeing the Pay Bills option disappear when you toggle to Credit is because that option isn't in place to add the credit to the bill you just created, but rather to create an entirely separate credit transaction. Credits aren't bills to pay, which is why the Pay Bills button disappears from the toolbar. Rather, credits can be applied to bill payments in the Pay Bills feature.

 

Since it sounds like you're hoping to enter the credit and bill, then pay the bill in a more streamlined process, here's my suggestion on how to enter these transactions.

 

Start by entering the Credit. To do this, open the Enter Bills feature, toggle to the Credit option, enter the details, then click Save & New. This will keep you in the Enter Bills window and you can then toggle to Bill, enter the details, then click Pay Bill. Select Yes on the prompt to save the transaction first and you'll be taken to the Pay Bills window, where you can apply credits and enter payment details.

 

Here are some articles that shed more light on these processes.

Give that a shot and let me know if you have further questions.

B
BLSteerAuthor
May 20, 2020

I go into Enter Bills. enter a bill and use the pay bill button to pay it. Toggle to credit and enter 1 or more credits (pay bill button is, naturally, not on that screen). I toggle back to Bill to enter more invoices and the Pay Bill button does NOT reappear and stays missing for all invoices entered from that point on. It does not reappear until I log out of the data set and then re-open it.

L
LauraAB
May 20, 2020

I appreciate the clarification of the steps you're taking and what's happening when you do. Based on this, it sounds like it could either be a company file or a program issue. Opening a sample company file and replicating the steps you take in your own company file will help us narrow down which it is. If you can recreate the issue in the sample file, it's likely a program issue. If not, then it's a company file issue. In case you need the steps, here's how to open a sample company file.

  1. Select File from the top menu.
  2. Choose Close Company.
  3. Click Open a sample file on the No Company File Open window.
  4. Choose the type of sample file you need and follow the prompts to open it.

If you're not able to replicate the problem in that file, it's time to start checking for data damage to your company file. Data damage can cause strange behaviours like this, and this article walks you through finding if there is any damage and how to fix it if so: Fix data damage on your QuickBooks Desktop company file

 

In the event that you're seeing the same issue in the sample file, then you'll want to troubleshoot the program itself. One way to do this is to uninstall and reinstall QuickBooks Desktop on your computer. Keep in mind that if you're using an unsupported version of the program, you'll either need a the disc copy or a copy of the install file in order to be able to reinstall it afterward. The Intuit website only has install links for supported versions of the product. Here are some links that can help with this process.

Whichever your situation is, if you're still running into this issue after troubleshooting, contact QuickBooks Desktop support for further assistance. The Intuit QuickBooks Desktop software support policies article I linked above outlines support options. Due to staff reduction in response to the global pandemic, support hours for all QuickBooks Desktop products have been reduced to Monday to Friday between 9 a.m. and 8 p.m. ET.

 

All the best to you.

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