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bruce6
July 12, 2024
Question

Mobile Quick Books App

  • July 12, 2024
  • 1 reply
  • 0 views

I am trying to assign information to an expense receipt , the drop down menu that I have on my lap top isnt the same as the mobile app any more . I am missing alot of my drop down menu .Has there been a change ?

1 reply

T
Trish_T
July 12, 2024

Hi bruce6,

 

Thanks for reaching out to us here.  It's essential that you're able to accomplish your QuickBooks goals in a timely fashion.  I would be happy to help!

 

When accessing your QuickBooks Online account from a web browser, you should have access to all of the valuable features.  When using the mobile app, there are some limitations, a you may have noticed.  However, in your situation, I recommend clearing cache if you haven't done so already, as the browser may have an excessive amount of frequently accessed page resources, which can cause some errors and/or unexpected behavior.  I also suggest opening your QuickBooks Online account using another browser such as, Firefox, Edge, Google Chrome, Safari, or a private window.

 

If you experience the same result, please don't hesitate to contact us outside of Community.  It would provide a great opportunity for us to work with you on a personal level and review the issue in more depth, so it can be escalated for further investigation if necessary.

 

If you have any other questions or concerns, feel free to reach back out. We would be glad to assist!

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