Most frustrating website, customer service, goodbye QB
I am just here to vent my frustration about this so-called accounting software. I've been using QB Self-Employed for 3 months and I've spent WAY more time trying to solve issues than the time QB has saved me. There was that time when clients were not receiving invoices, I was bounced between two chats and two support lines where only one person managed to tell me what was going on. It was QB's problem and I just needed to wait.
Now I need to change the bank account where credit cards payments are being deposited. All QB tutorials refer to QBO and there is no way to change this setting on QBSE. The chat support tells me to call their merchant services, I try another chat because I don't have time to waste my time on a call. This other person from QBO support (because that's the only one you can reach directly) tells me it's out of his scope and transfers me to QBSE support, where they also tell me it's out of their scope and to call their Payment specialists. Desperate, I give in and call this number. 10 minutes on hold, then I get disconnected.
The services offered to QBSE customers look unfinished, I get it that it's cheaper but it's not even a complete product if I can't even do something as simple as changing some banking information.
It is easy to find other customer service horror stories in the community, you can clearly see that QB couldn't give two cents about it. It's just plainly infuriating to deal with this product and especially with a non-existent customer service.
Well I am going to cancel my subscription and make sure never to touch anything by Intuit/QB again.
