My account manager does not respond to email or return call, and today am charged $67.80 for qbo plus, never requested, please advise as to what can be done for refund?

Hi vasbala9, 

Understanding the charges you incur, as well as taking control of your subscription, is so important. Here at QuickBooks, we strive to ensure you're taken care of from the moment you sign up. If you've got an account manager you're unable to reach, I'd be happy to explain what to do in order to evaluate your charges and get this resolved. 

Since private billing details involve sensitive verification information, it's important for our team to take a closer look and figure out why you're receiving unexpected charges. I'd suggest touching base with our tech support team directly. I'm confident an agent will get this sorted out for you in no time. 

I hope this helps.

Cheers.