My app on iphone stopped allowing me to login. I uninstalled and reinstalled twice and cleared the cache from my phone. Any suggestions on how to fix this?

Hello lisathurman,

I love your initiative and know-how when it comes to troubleshooting these kinds of app issues on your mobile device. I also appreciate you sharing that you took these steps and how they haven't changed your ability to log into the QuickBooks Self-Employed app. Don't worry, I can help explain what's going on and get you back on track with your work.

Over the past several days, we've gotten a number of reports about issues with logging into the QuickBooks Self-Employed app, so you're not alone. What's happened is it seems a recent update to the app has caused an error for users and is preventing them from logging in even when using correct login information and after troubleshooting. Our team is currently collecting information to pinpoint how the error started and get it resolved ASAP.

What I recommend to you is reaching out to the QuickBooks Self-Employed chat team to share your situation with them, including when this started, the troubleshooting you've tried, and other other details you feel are important here. The more information we have, the better, and if it's something we need to escalate to our engineers, we can add you to our list to receive email updates. Here's how to reach chat support.

1. Go to qbo.ca.
2. Hover over Sign In and select QuickBooks Self-Employed.
3. Click the Assistant feature.
4. Type and enter "talk to human" into the chat box.
5. Follow the prompts.

Because of the number of users impacted by this issue, there is a wait time to speak with support. If you don't have time to wait now, feel free to go through the chat support option at a time that works better for you. In the meantime, you can take care of any work you need doing once you're logged into the browser. That way, you won't fall behind on your bookkeeping.

I hope this has helped. Wishing you the best!