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May 11, 2023
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My bank transactions are no longer downloading and updating. QB says I'm 'up to date' but this isn't true. Seems there's some issue connecting with my bank account.

  • May 11, 2023
  • 2 replies
  • 0 views
How do I get my bank transactions to download again? QB is not showing any errors, seems to think everything is fine, but new transactions are not showing up.
Best answer by JamesM4

Hi MBLD,

 

Welcome to the Community. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

2 replies

JamesM4Answer
May 11, 2023

Hi MBLD,

 

Welcome to the Community. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Fiat Lux - ASIA
May 12, 2023

@MBLD 

Try opeining your QBO account on any private/incognito browser.

MBLDAuthor
May 12, 2023

Thank you. Clearing cache and cookies, and incognito browser didn't solve the issue though. Also tried different browsers and that did not work either.

Fiat Lux - ASIA
May 12, 2023

You can use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

https://www.moneythumb.com/?ref=110