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derekmacisaac-gm
October 11, 2024
Question

My mileage stopped working September 6th and hasn't been working since and all settings are right with mo red exclamations. Android phone.

  • October 11, 2024
  • 2 replies
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2 replies

A
authorruth22
October 11, 2024

My mileage tracking stopped working on September 6th and hasn’t functioned since. I’ve checked all settings, and there are no error notifications. It’s frustrating not knowing my mileage. If anyone has tips or solutions, please share! For further assistance, you can contact the support team at [Scam number removed].. Thank you!

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Henock K
October 11, 2024

Hi derekmacisaac-gm,

 

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help.

 

This type of issue can be caused by the accumulation of browsing data preventing the program from working efficiently. I recommend trying these troubleshooting steps.

 

  1. In the app, try to Refresh Data.
  2. Restart or try another device.
  3. You can also try uninstalling and reinstalling the QuickBooks Online app.

 

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account to help you with this. Here are some options available to reach out to our team.

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, in a private message.
     

Let me know if you have questions, I'll be happy to help.

 

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