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AthomasGoldberg
June 21, 2021
Question

My Scotiabank account numbers on linked accounts are showing up as a negative opening balance

  • June 21, 2021
  • 1 reply
  • 0 views

I recently added two linked Scotiabank accounts to my QBO account. After updating transactions, the account numbers are appearing as an opening negative balance on the accounts. As the account numbers are 12 digits long, this makes for a rather large negative balance on the accounts.

I can update the opening balance in QBO but this bug makes it difficult to compare the balance in QBO with the balance in the bank account.

Has anyone else seen this? Is this a bug in QBO or in the way Scotiabank is updating their information?

 

Thanks!


Athomas

1 reply

L
LauraAB
June 21, 2021

Hi there, Athomas,

 

Thanks for bringing this to my attention. This certainly sounds like a bizarre situation, and I can tell how this would make comparing balances difficult. My goal is to help get things back in working order so that you don't have to deal with these kinds of oddities in QuickBooks Online's bank feeds.

 

I just took a quick peek and don't see any open tickets with our engineers for this kind of issue with Scotiabank or any other bank connection. That doesn't mean that what you're running into isn't a bug, just that it's not something we've got reported just yet. For that reason, however, I'd like you to go through some troubleshooting to see if tackling potential issues with the browser or your Internet can help. Here are the steps I recommend taking.

Give these a shot one at a time to see if they make a difference. If you find that one of them does solve the issue, that's great and you can move on with adding and categorizing transactions as needed. If not, I recommend connecting with a member of our support team outside of this forum so we can take a closer look at what's going on and escalate it if need be.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

You can use whichever of those options you prefer to reach our team. Don't hesitate let us know if you need additional help!

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