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H
happypawsclubb-g
February 21, 2022
Question

My transactions are no longer coming through to QuickBooks, therefore my bank balance and in QuickBooks balance are different? What should I do?

  • February 21, 2022
  • 2 replies
  • 0 views
Usually, they would come through and I would review/categorize them. However, they are no longer coming through and QuickBooks is still telling me that I'm "all caught up". Even though when I go to the transaction page, the bank balance and in quickbooks balance is different?

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
February 21, 2022

Try opening your QBO account on any private/incognito browser and run the bank feeds again.

H
happypawsclubb-gAuthor
February 21, 2022

Hey so I tried doing that and it is still saying that all my transactions are up to date. 

Fiat Lux - ASIA
Fiat Lux - ASIA
February 22, 2022

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

T
Trish_T
February 22, 2022

Hi happypawsclubb-g,

 

Thanks for reaching out here.  Your banking is a vital part of your business and it's important that you're able to keep your accounts balanced.  QuickBooks Online is a dynamic program to ensure you're able to complete your bookkeeping goals with confidence.  I'll be happy to assist!

 

One of the first steps is to clear cache on your browser and then log into your QuickBooks account using a private or incognito browser as mentioned by Fiat Lux.  In addition, if there's a break in the connection between your financial institution and QuickBooks, this would cause the unexpected behavior you're currently experiencing.  If the issue persist, please contact us so we can take a deeper look into the situation from our end, after gathering additional information.

 

In the interim, you can manually upload your transactions by following this article.  It's important to make note of the last transaction in QuickBooks to prevent duplicate entries, before proceeding through the steps for the manual upload.

 

Feel free to reach back out if you have any other questions or concerns.  We'd love to help!

 

 

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