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August 7, 2022
Question

My Transactions / Banking / "Banking alerts" tab has a red notice on it. It describes a connection error from Jul 14 says we are still working on it. Does not ever clear.

  • August 7, 2022
  • 1 reply
  • 0 views
The connection issue was only temporary and has resolved ever since but the notice is there every time I go to that page. Is there a way to clear it permanently? Thanks

1 reply

August 8, 2022

Hi sushinorthbay-gm,

 

Welcome to Community!  Receiving alerts associated with your banking in QuickBooks Online can be rather concerning and should not be overlooked.  You banking is a vital part of your books and it's essential that you're able to update your transactions with peace of mind.  I'd be happy to point you in the right direction so you're able to complete your QuickBooks goals!

 

Based on the information you've provided, I recommend contacting us outside of Community.  This will allow our Customer Care team to work with you directly and review the 'alert' in more depth from our end.  Your time is valuable and we'd love to assist!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out if any other questions come to mind.  We're here for you!