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BFOSSEN
May 2, 2025
Question

my worker in Time (non-employee) doesn't show up in approvals. It's been working fine until now. they are set up as a user, their access/permissions have not changed.

  • May 2, 2025
  • 1 reply
  • 0 views

my contract worker has tracked there time in our own Quickbooks Time setup for quite some time. I track my time there too. Normally, I can run approvals for both of us and then export to QB. Today though, she's no longer showing up in approvals. Here time tracked for this last pay period has Billable=Yes.

1 reply

J
Jovelyn_M1
May 2, 2025

Since you've verified there have been no changes to your workers' permissions and setups, and you usually have no issues approving their timesheets, let's proceed with some troubleshooting steps to determine if the problem is related to your browser, BFOSSEN.

 

Corrupted cache files can affect your experience when carrying out specific tasks within the software. Try the process again in a private window to determine if the issue is browser-related. Below are the keyboard shortcuts for opening a private window in various browsers:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If your worker's approvals appear in the private window, return to your main browser and clear its cache for a fresh start.

 

However, If the problem persists, consider using other supported browsers, as this issue can sometimes be related to the particular browser you're using.

 

Additionally, I'm providing this resource to help you monitor and organize your team members' timesheets in QuickBooks Time: Track and manage QuickBooks Time in QuickBooks Online.

 

We stand ready to support your exploration of these options. For any queries or additional assistance regarding your worker's timesheet in QuickBooks Time, please use this communication channel. We value your consideration and are enthusiastic about helping you elevate the QuickBooks user experience.

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BFOSSENAuthor
May 2, 2025

Thanks, Jovelyn_M. No dice, I'm affraid. I've tried now on different computers, with both chrome and edge and still seeing the same issue. 

I did, however, try running the approvals report, filtered just for the worker and for this latest pay period.  Doing this gave me a pop up window.

"You've selected an employee that is not configured for this pay period."

 

Haven't seen that before!  Not sure why now. Nothing in our configurations has changed.

J
Jayson_E
May 2, 2025

Thank you for getting back with an update and sharing a screenshot, BFOSSEN. We truly appreciate the time and effort you’ve put into following the troubleshooting steps suggested by my colleague. Your efforts in testing across different browsers and devices is very helpful in narrowing down the issue. Let us provide additional insight to help you resolve this issue.

 

Since you’ve done the troubleshooting steps and confirmed no changes have been made to your account settings, but your worker still doesn’t appear in approvals, I recommend contacting our Live Support team. They have the necessary tools and access to investigate the issue in more detail and help determine what's causing it.

 

Here's how to contact them:

 

  1. Navigate to the Help (?) menu.
  2. Select the Search tab and enter a brief description of your concern in the search tab.
  3. Click the Contact Us button.
  4. Choose a way to connect (Chat or Callback).

     

Be sure to check their available support hours so you can connect with them at a suitable time.

 

Additionally, you can refer to this article to better organize and track time for specific jobs or clients in QuickBooks Time. This can help streamline your approval processes and provide more detailed insights into where time is being spent: Set up and use projects for QuickBooks Time.

 

We hope this information helps you move closer to resolving the issue and maintaining accurate time approvals, BFOSSEN. If you have any further questions or need additional assistance, please don’t hesitate to reply below. We’re here to support you every step of the way.

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