National Bank business chequing bank feed text downloading in French
About mid-January our National Bank business chequing account bank text started downloading in French, not English, like it has been downloading since we first linked it (mid-2020, so approx. two years ago).
Has this happened/Is this happening to anyone else? Specifically National Bank business chequing, but I assume it's something on NB's side so likely for anyone linking accounts to NB.
If something like this has ever happened to you in the past, how long did it take to get resolved?
If it took longer than a couple days, how did you deal with it? I have about 7-8 NB accounts I download and match in QBO, so it's going to be a pain anyway I deal with it in the meantime (i.e., manually uploading and then risking creating duplicates). I'm thinking my best bet is to exclude all the french transactions downloaded and then re-downloaded to beginning of Jan 2023, even if it might delay our closing a few days to catch up on the reconciliation. I fear it would get too dicey otherwise.
So others know, QBO has opened an investigation (ref # is 82399) so it does sound like this is affecting other users. QBO just won't tell me how many, or give any additional updates beyond "we're working on it". Hopefully others see this and like it up the urgency-o-meter so more folks at QBO take notice. I would have thought this would have been corrected in hours, not days or even weeks now.
