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Outlaw11
September 28, 2020
Question

Need to press Enter/Arrow buttons twice before it continues to next box.

  • September 28, 2020
  • 1 reply
  • 0 views

Ever since we updated our Quickbooks Enterprise 2020 to R8, we have been having problems with the cursor being 'stuck' when pressing Enter, or trying to use the Down/Up Arrow. For example, when entering prices on a Bill Entry, I use the down arrow to get to the line underneath to change the price, or change quantity, or add G for GST, and when I make the change, I press the down arrow, or enter, and instead of immediately going to the next cell or down, it remains in the cell I just changed. Similarly, when entering an invoice, when a line is completed, pressing enter through the line does not take me to the next blank line, but stays in the line I just put in, but at the beginning of that line. It appear that this only happens with Inventory items (not Non-Inventory items).  Please Help.  This is very annoying.

1 reply

PatriciaT
PatriciaT
September 28, 2020

Hi Outlaw,

 

I can see how having your keyboard or cursor stuck in a specific area in the program wouldn't be the outcome you'd expect. QuickBooks Desktop is designed to make your navigation smooth and easy. I'll be happy to assist you with this. 

 

A good starting point would be to make sure there are no bugs in the program causing this issue. To ensure the program is running as designed, I recommend following the troubleshooting steps in this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub

 

In case the issue persists, please reach out to our tech support team. You can learn about our support policies here: Intuit QuickBooks Desktop software support policies. 

 

Have a great day!

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