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A
Annika37
November 22, 2022
Question

Negative credit card balance

  • November 22, 2022
  • 1 reply
  • 0 views

I had to manually upload the payments I made on my credit card since my credit card company does not integrate with quickbooks. The balance is now in the negatives even though my credit card is fully paid.

 

So, after I used the pay down credit card feature to link the payments from my business basics account to my credit card. This worked but didn't change the balance of my credit card.

 

How do I bring my credit card balance to zero?

1 reply

J
JamesM4
November 22, 2022

Hi Annika37,

 

Welcome to the QuickBooks Community. I trust that all is well on your end. Rest assured, I'll be glad to share more info and help make sure you're on the right path with achieving your goals. 

 

It's important I have a visual reference of what you're seeing so we're both on the same page. That being said, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

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