Skip to main content
T
TPapp
July 23, 2024
Question

New search system in quickbooks online suddenly stops working

  • July 23, 2024
  • 1 reply
  • 0 views

Half the time, the updated search feature is a huge improvement over the previous version, but the rest of the time it simply doesn't work at all. I just get the "Something is not right." try again later message whenever I try to search anything with it, and this problem seems to last anywhere up to several hours. Restarting my browser and clearing the cache did not fix it. I don't know when or if I will be able to find anything on quickbooks today, so I would appreciate a solution.

 

I'm on Google Chrome Version 126.0.6478.183 (Official Build) (64-bit)

 

Please note: I am not asking for basic first-time user instructions from a chatbot. I want actual help.

    1 reply

    T
    Trish_T
    July 23, 2024

    Hi TPapp,

     

    Thanks for reaching out to us here.  Welcome!  Product and feature updates are meant to improve your overall experience with QuickBooks Online.  However, we all know that with any update, there are some areas of concern, along with temporary glitches.  

     

    I appreciate that you have taken the time to perform some troubleshooting steps.  I have reviewed this situation in my own QuickBooks account and the Search engine seems to be functioning as designed.  However, the issue you're experiencing has been reported by other customers.  For this reason, I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be able to gather the necessary information in order to escalate it for further investigation with our Development team.  In addition, they'll add you to the list of affected users, and set you up to receive an email notification when it's been fixed. 

     

    Please don't hesitate to reach out again, if you have any other questions or concerns.  We would be happy to help!

    Terms & ConditionsAccessibility statement