Question

New Stat Pay Feature

Forum|Forum|2 years ago
November 9, 2023
4 replies
0 views

Is there a way to opt out of the new stat holiday pay items?

The hours paid to an employee for Stat pay are insurable however it looks like only a lump sum can be entered in the "Stat Pay - Average daily wage" column. Entering the stat pay as a lump sum amount is more work for me then simply entering the hours.

Also, the "Stat Pay - Hourly Premium" pay item will never be used by my company and now shows on the paystub with the YTD amount from the previous "Stat Pay" pay item which I do not want.

QuickBooks Online Payroll

1

1133Author

One more thing: with the "Stat Pay - Average Daily Wage" pay item only being a lump sum on the "Run Payroll" window I can no longer allocate the cost of the stat pay to a project via the time sheet. I will now have to run a separate report and post a manual journal entry which will be very time consuming for multiple projects and employees.

A

Amanda-B

Good morning, 1133.

Thanks for turning to the Community for support. QuickBooks Online Payroll is designed and set up in accordance with government guidelines. At this time, there isn't a way statutory holiday can be turned off. However, you can simply leave that box blank for the employees that shouldn't receive statutory holiday.

I can see being able to turn off statutory holiday would be beneficial for you, so I encourage you to leave feedback by heading to the "Gear" icon and selecting the "Feedback option. Our developers view and take into consideration each comment as they create new features and updates for QuickBooks.

Feel free to reach back out here if you have any other questions.

1

1133Author

Thank you for the reply but that does not address my concerns:

1. When an employee is paid an average daily wage for a unworked stat holiday the hours they would have typically worked are supposed to be recorded as insurable. If I use the new "Average daily wage" lump sum in the payroll window is that amount converted into insurable hours on the back end?

2. What do you recommend for allocating the cost of stat pay to projects?

3. Why is the YTD amount of unworked stat pay now showing on the pay stub as "Stat Pay - Hourly Premium" instead of the "Stat Pay - Average Daily Wage" ?

T

Trish_T

Hi 1133,

Thanks for getting back to us here. Statutory holiday pay is mandatory in Canada, and is automatically turned on. For this reason, it cannot be deactivated. However, it is important that you're able to enter the appropriate amount for your employees. Due to the recent update, there are a couple of known issues that require additional calculation, and can be rather time consuming for you. Our Development Team is currently working on these concerns and for this reason, I suggest contacting us outside of Community. A member of our Customer Care team will have the ability to work with you personally, and assist you with the calculations. In addition, they'll be able to set you up with email notifications when the issue has been resolved.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Should any other questions or concerns arise, please don't hesitate to get back to us here. We would be glad to help!

S

SD_3

This new "feature" is a joke. I have spent 3 hours today on the phone trying to fix this issue and it still isn't fixed. Payroll is today. And for some reason in the last two weeks my stat pay hourly premium rate has somehow changed and is not correct. Quickbooks fix the problem, I pay for this program to make my life easier not harder but now I am considering finding an alternative because I do not have time to waste.

K

kdmac

Has anyone heard any more about whether or not QuickBooks is working on this? And when we will get a fix?

T

TKP79

Apparently they changed it again on December 5th. There is a some info about it in this support article .
There was a little notification at the top of my bank transactions page (dumb place to put it) that told me there were "Statutory holiday pay feature improvements" with a link to the support article.

L

lesleyn

I see that now. Thanks so much!!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded