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P
Ptonjalken
June 17, 2021
Question

Not receiving all invoice payment emails

  • June 17, 2021
  • 1 reply
  • 0 views

Hi 

 

Suddenly I am not receiving all of my payment emails for invoices. This is making it hard to track active invoices. Its not all but just some it seems. How do I fix this?

Thanks

1 reply

T
Tammy_H
June 17, 2021

Hi Ptonjalken,

 

It's nice to hear from you again through the QuickBooks Community. I know that keeping on top of open invoices is essential to watch your bottom line. So, I can point you in the right direction.

 

QuickBooks Payments sends out email notifications within an hour after a transaction is processed, such as notifications from a transaction, deposit, or recurring charge (ReBill).

 

If you don’t receive an email within an hour, it might be caused by any of the following:

  • The email was moved to your Junk or Spam folder.
  • You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, etc.).
  • Your internet service provider has blocked the QuickBooks Payments email address.

Check out this article to rule out this issue: Receive important email messages from Intuit. 

 

Let me know how it goes. Take care.

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