One of my bank feeds is not downloading transactions just updating the balance

Good morning, susan3rd.

Thanks for turning to the Community for support! I'd be happy to help you out.

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do, like downloading your transactions.

1. If you’re using the app, try resetting the data by selecting "Menu" ☰ and tap Help & Feedback. Tap Refresh Data.
2. Try the browser if the app still doesn’t work.
3. Another option is a different browser, incognito or clearing cache in the browser to avoid any hold ups.
4. Restart your device or try a different computer or device as a last resort.

If you're still unable to download your transactions after trying the steps provided above, I recommend reaching out to the support team outside of the Community by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.