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sdcrdab
June 2, 2024
Question

Ongoing issue for 6 months with accounts not updating

  • June 2, 2024
  • 1 reply
  • 0 views

Hi, I am beyond annoyed.  Using the self-employed app in an attempt to manage income and expenses for my small business.  For 6 MONTHS (!!) there has been a “bank connection issue” for both accounts (different institutions).  I have followed all the recommended troubleshooting and updating steps repeatedly, spoke to customer service, escalated the issue and still no resolution.  Any others dealing with this? 

1 reply

T
Trish_T
June 3, 2024

Hi sdcrdab,

 

Welcome to Community!  I can understand the impact on your books, when you're unable to upload your transactions from your bank.  When there's a disconnect with QuickBooks Online, our Development Team works with the financial institution to resolve the issue as soon as possible.  While the investigation is in progress, you can manually upload your transactions, to ensure your books remain accurate and up-to-date.  In addition, please don't hesitate to contact us outside of this forum, so we can ensure you receive an email update when the connection has been restored.

 

If you have any other questions, feel free to reach out.  We would be happy to help!

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