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jamiecalder
March 24, 2023
Question

Online Payments

  • March 24, 2023
  • 1 reply
  • 0 views

So I signed up for online payments and just had my first client pay using online payments.

 

Now what? I can't find any information in my account or online about the payments except for an email that I received saying it was paid. How do I access the money? Where does it go?

 

I honestly cannot believe that I pay $15/month for this and get zero support.

1 reply

A
Amanda-B
March 24, 2023

Hey there jamiecalder,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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