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BradVander
January 16, 2020
Question

Outlook and Thunderbird missing from Send Forms

  • January 16, 2020
  • 1 reply
  • 0 views

I have recently upgraded several computers in our office from Windows 7 to Windows 10. On Windows 10 I can not get Quickbooks to add either Outlook or Thunderbird to the Send Forms preferences. The only option available is Web mail. This was not an issue on Windows 7. I am assuming this is a Quickbooks issue because neither Outlook nor Thunderbird will work.

 

I would like to be able to send mail via Outlook or Thunderbird.

 

Things I have tried so far:

- I have tried with both Outlook and Thunderbird set as the default mail client

- I have set Outlook as the default client in Internet Explorer (Not sure if this really matters with Windows 10)

- I have edited the mail profile settings under Control Panel -> Mail -> Show Profiles to always use the outlook profile

- I have edited the WIN.INI file to include the following lines:

 

[MAIL]
MAPI=1
MAPIX=1

 

I had to add the MAPIX line myself. The others were there.

- I have uninstalled and reinstalled everything with Quickbooks as the last installed program. As this was a fresh Windows install, everything was newly installed anyway but I figured it was worth a try.

 

That covers most of the common suggestions I have found in articles related to the problem. The only thing I haven't tried from those articles is related to a Microsoft knowledgebase article that used to be found here: https://support.microsoft.com/en-us/help/813745. But it seems to no longer exist. From context, I think it involves editing some registry values. I would be comfortable doing that but I don't know what needs to be edited.

 

Any help would be greatly appreciated.

 

Versions:

Quickbooks: Desktop Premier 2019

Outlook: Office 365 Business Version 1912

Thunderbird: 68.4.1

Windows: 10.0.18363

 

 

1 reply

J
JamesM
January 16, 2020

Hi BradVP,

 

Welcome back to the Community. I appreciate you providing a detailed explanation of what you're experiencing. This makes it easy for us to give you a hand. 

 

This issue you've described may be caused by any of the following:

  • You are using an older Click-to-Run (CTR) version of Microsoft Office, such as 2010. Microsoft Office CTR is a way of delivering and updating Microsoft Office to broadband customers using Microsoft virtualizing and streaming technologies. Older Click-to-Run versions of Microsoft Office do not support some integration options for programs like QuickBooks Desktop. For best compatibility, make sure you are using a current version of QuickBooks Desktop and Office Click-to-Run 2016.
  • Your profile is not set up in Microsoft Outlook.
  • Outlook is not the default email program.
  • Outlook is not selected as the preferred email program in Internet Explorer.
  • Your QuickBooks is hosted on the Cloud and your service provider does not have Office installed as a hosted application.

There are several solutions to this issue. I recommend you to check out this helpful article for the solutions: Outlook is missing in QuickBooks Desktop Send Forms preferences.

 

I notice you've done majority of the troubleshooting already. If you've you've followed all the steps in the article and you're still having issues, I suggest contacting our support team using this link. One of our agents will be happy to take a look at your account and provide the support you need. 

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