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northerngirl
Dec 15, 2023 6:51 PM UTC
Question

Outlook crashes when signing in to dataset

Once the sign-in to the books is completed, Outlook is fine.  But if I have the login box up and I haven't entered the password yet, I am unable to send an unrelated, unconnected email using Outlook 365.  Outlook crashes.  It seems that this was a known issue in a previous version in the US, but I am denied access when I try to follow this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/qb-desktop-pro-2021-known-issue-with-office-365-causing-crash/00/803989 

14 replies

Amanda-B
Dec 15, 2023 9:27 PM UTC

Good evening, northerngirl.

 

Thanks for turning to the Community for support! I'd be happy to help get you back on track.

 

Based on the information you've provided, You'd need to verify that you've connected your email to QuickBooks Desktop. I also I recommend making sure you're using the latest release for QuickBooks Desktop. In addition to this, I feel you'd benefit from reviewing the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix issues and errors in QuickBooks Desktop.

 

If you're still unable send emails, I encourage you to reach out to us by following the methods listed here so we can work directly with you. I hope this helps!

 

Feel free to reach back out with any other questions you may have. 

northerngirlAuthor
Dec 18, 2023 2:02 PM UTC

The problem has nothing to do with emailing items from within QBDT.  As indicated, I am not even signed in to QBDT when the problem occurs in Outlook.  I am trying to compose a message WITHIN OUTLOOK and the action is completely unrelated to a QBDT company.  There is some kind of a background process that QBDT is doing at the login / password stage that is conflicting with Outlook.

 

No, I haven't connected Outlook to QBDT because I do not email from within QBDT. 

JamesM4
Dec 18, 2023 6:09 PM UTC

Hello northerngirl. Thanks for elaborating. Just to confirm, have you been able to get in touch with our phone support team so they can help investigate this issue further? 

northerngirlAuthor
Jan 10, 2024 10:09 PM UTC

Update:  now it doesn't matter what stage I am at with Qkbks desktop.  If it is open in any fashion, I risk Outlook crashing.  It doesn't matter if I am fully signed in or in the process of signing in.  

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