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Sea99
May 22, 2024
Question

Overpayment in accounts recceivable

  • May 22, 2024
  • 1 reply
  • 0 views

There is a customer account with a credit balance. An invoice was entered and the payment was applied. When the accounts receivable customer detail report is printed the invoice does not appear. The credit appears as available. How can this be fixed?

1 reply

A
Alex M
May 22, 2024

Hi there Sea99,

 

Thanks for reaching out about your customer transactions. QuickBooks Desktop is a great tool able to help you keep track of sales and expenses so you know the profitability of your business. I can point you in the right direction for assistance with customer credits.

 

For assistance in making sure your transactions are entered correctly, I recommend reaching out to the QuickBooks Desktop support team outside of the Community. They'll be able to assist by viewing how the transactions are entered in your books so that the credit is used correctly. You can reach them using the methods outlined in the QuickBooks Desktop software support policies.

 

If you have any other questions, feel free to reach out here.

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